The website at www.sobebrown.com is owned and operated by Sobe Brown Ltd, Registered Office: Sobe Brown Salon, Island House, Morrisons Quay, Cork City, Co.Cork, Ireland (with company number 9666715N).
See our Customer Service area for our contact details.
These Terms and Conditions govern your use of the Sobe Brown website and your relationship with Sobe Brown Ltd ("SB", "we" or "us"). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the Sobe Brown website. By using the Sobe Brown website you agree to be bound by these Terms and Conditions. Nothing in these Terms and Conditions affects your statutory rights.
These Terms and Conditions were last changed on 21st October 2010.
When you shop with the Sobe Brown website you will be registered with the Sobe Brown website. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us promptly of any changes to the information that you provided by updating your personal details in the account holders area.
When you register to use the Sobe Brown website we will ask you for a password. You must keep this password confidential and must not let anyone else use it. You are responsible for all activities and orders that are submitted using your password. If you think anyone else has your password, please let us know so that we can cancel it.
We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. You can cancel this agreement at any time by emailing firstname.lastname@example.org. If you cancel, you must stop using the Sobe Brown website.
The suspension or cancellation of your registration and your right to use the Sobe Brown website shall not affect you or SB's rights or liabilities.
The content of the Sobe Brown website is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Sobe Brown website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Sobe Brown website without written permission from us.
No licence is granted to you in these Terms and Conditions to use any trademark or service marks of SB or its licensors.
Depending upon your choice of currency, our prices are stated in Euros (€) and include Sales Tax (VAT) at the rate of 21%.
Our VAT Number: 9666715N
We clearly show you the price you have to pay for our products. If, by mistake, we have under-priced a product, we will not have to deliver that product to you at the stated price, provided that we tell you before we post the product. You can then decide if you still want the product.
You can only purchase Instant Gift Cards™ at full value (including paying VAT) and cannot pay for them using any other promotional offers or codes. Once you purchase an Instant Gift Card™ we will send it by email to the recipient and you cannot cancel it.
If you have received an Instant Gift Card™, you cannot transfer it to anyone else and you cannot use it to purchase other Instant Gift Cards™. You can only use it to make purchases up to the value of the Instant Gift Card™ (if your purchase is over the value of the Instant Gift Card™, you will need to pay the additional amount). You cannot use an Instant Gift Card™ anywhere except online at the Sobe Brown website. When you do use your Instant Gift Card™, you will be able to use the value in whole or part, and in conjunction with any promotional offers or codes applicable to the goods which you are buying.
When an Instant Gift Card™ is used on the Sobe Brown website we only check the Instant Gift Card™ code and assume the Instant Gift Card™ is being used by the recipient. Once you have received an Instant Gift Card™, please be careful with it to ensure it is not used to make any unauthorised purchases.
Our products are sold for personal use only. There will be no contract of any kind between you and us unless we actually dispatch the products to you. Your order (including payment) is an offer to buy from us, so nothing we do or say will amount to any acceptance of that offer until we actually send the product to you. At any point up until then, we may decide not to send the products to you and to give you a full refund. If an item is out of stock, we will let you know and unless you then request your payment be returned we will hold your payment until the product is next in stock. At the moment the goods are dispatched (and not before), a contract will be made between you and us.
The cost of shipping and delivery is clearly displayed at 'checkout' for your approval prior to confirming your order. For detailed shipping and delivery information see our current Delivery Times & Charges.
Our delivery within Ireland is usually 2-3 working days. Our delivery overseas is usually within 4-7 days. Reasonable allowance should be made for orders made over the weekend and at National Holidays. We do our best to deliver within 30 days of the date of your order but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.
We are not responsible for Instant Gift Cards™ not received due to your failure to provide us with accurate delivery information, such as an incorrect or non-existent email address.
You have the right to cancel your order for goods at any time up to 7 working days after the day following the delivery of the goods by contacting our Customer Services department by telephone, fax, email or post. If your order is the purchase of an Instant Gift Card™, you cannot cancel it because we will already have sent the Instant Gift Card™ to the recipient by email. Your right to cancel is on the basis that we will be able to re-sell the goods to another customer as new when you return them to us; so please do not use or open any sealed packaging. If you have any questions about the goods or need help on deciding whether or not to keep them, please contact Customer Services for more information.
If the products have already been posted to you (or on your behalf to any other person), you (or the other person) must return the products to us at the time of cancellation and we will credit your credit or debit card with the price of the products within 30 days beginning with the day on which notice of cancellation was given. If you paid by Instant Gift Card™, we will provide you with a new Gift Card™. You should return products to Returns Dept. Sobe Brown Salon, Island House, Morrisons Quay, Cork City, Co.Cork, Ireland enclosing a copy of the original invoice. When returning goods we recommend that you use recorded delivery, or obtain a proof of posting (a proof of posting can be obtained free of charge at any Post Office).
If you do not return the goods within 7 days of your cancellation, we will make a charge in respect of the cost of recovering the goods. If you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the web site.
We try and offer you the best service we can. But we cannot promise that all our products and services will meet your requirements and we cannot guarantee that the Sobe Brown website will be fault free. If you find a fault, please let us know by contacting email@example.com.
There will be some times when your access to the Sobe Brown website is restricted to allow for repairs, maintenance or improvements.
The Sobe Brown website are provided by us without any warranties or guarantees. You must bear the risks associated with the use of the Internet. If we are informed of any inaccuracies in the material on the Sobe Brown website we will try to correct them as soon as we can.
In particular we are not liable to you for the following:
Incompatibility of the Sobe Brown website with any of your computer or telecommunications equipment or software;
Technical problems or errors or interruptions of the Sobe Brown website;
Inadequacy of the Sobe Brown website to meet your requirements.
To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (included but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss or privacy or loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Sobe Brown website.
Nothing in this paragraph 8 applies to liability in respect of products sold through the Sobe Brown website.
Nothing in these Terms and Conditions excludes liability for death or personal injury caused by our negligence or fraud.
We may use a third party to manage our customer reviews. This means that if you submit a review about the Sobe Brown website or a particular product sold through the Sobe Brown website you may become subject to the terms and conditions of a third party. If you are asked to agree to the terms and conditions of the third party before submitting a review, please read the terms and conditions carefully to make sure that you do agree to them.
By submitting a review or any other comment via the Sobe Brown website, you are granting us a perpetual, royalty-free, non-exclusive licence to reproduce, modify, make available, distribute and sublicense the material in whole or in part on the Sobe Brown website or elsewhere.
We reserve the right to refuse to post reviews on the Sobe Brown website or to remove reviews already posted on the Sobe Brown website.
We aim to deal with any complaints in a fair, confidential, swift and effective way. They should be directed via the secure 'e-mail us' link found at the bottom of each page and include full contact details in addition to your e-mail address together with order number where appropriate.
We may update these Terms and Conditions from time to time and any changes will be notified to you via the email address provided by you on registration or via a suitable announcement on the Sobe Brown website. The changes will apply to the use of the Sobe Brown website after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Sobe Brown website. If you continue to use the Sobe Brown website after the date on which the change comes into effect, your use of the Sobe Brown website indicates your agreement to be bound by the new Terms and Conditions.
We make no promise that materials on the Sobe Brown website are appropriate or available for use in locations outside Ireland, and accessing the Sobe Brown website from territories where its contents are illegal or unlawful is prohibited. If you choose to access the Sobe Brown website from locations outside Ireland, you do so on your own initiative and are responsible for compliance with local laws.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Ireland and any disputes will be decided only by the Irish courts. Any contracts between you and us are concluded in English.
If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.
If you breach these Terms and Conditions and we ignores this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
We shall not be liable for any breach of these Terms and Conditions beyond our reasonable control.
A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.